Terms & Condition
Terms & Conditions
Welcome to Online Taxi Melbourne. By booking or using our taxi services, you agree to follow our terms and conditions. These terms help provide safe, reliable, and smooth transportation services across Melbourne for all passengers.
Booking Policy
Customers can book rides through our website, phone, or online booking system. Please provide correct pickup details, destination, contact information, and booking time while making reservations.
- Provide accurate booking details
- Confirm pickup location properly
- Use valid contact information
- Book responsibly and respectfully
Payment Terms
All fares are charged according to travel distance, waiting time, traffic conditions, and selected vehicle type. Customers must complete payments after ride completion unless prepaid bookings are confirmed earlier.
We accept secure online payments and other approved payment methods available through our booking system.
- Fares may vary during peak hours
- Extra charges may apply for waiting
- Online payments are securely processed
- Customers must pay completed ride fares
Cancellation Policy
Customers may cancel bookings before driver dispatch without additional charges. Late cancellations or no-show bookings may include cancellation fees depending on travel distance and reserved vehicle type.
Online Taxi Melbourne reserves the right to cancel bookings in unexpected situations, weather conditions, or operational issues.
- Cancel rides before driver dispatch
- No-show bookings may include charges
- Emergency cancellations may happen
- Refunds depend on booking conditions
Passenger Responsibilities
Passengers must behave respectfully during travel and avoid unsafe or illegal activities inside vehicles. Damage caused by passengers may result in cleaning or repair charges.
Passengers should always wear seatbelts and follow driver safety instructions throughout the journey.
- Respect drivers and vehicles
- Avoid illegal activities during rides
- Follow travel safety instructions
- Keep vehicles clean and safe
Driver And Vehicle Policy
Online Taxi Melbourne works with experienced drivers and well-maintained vehicles to provide comfortable and safe travel experiences across Melbourne.
Vehicle availability may vary depending on booking time, weather, traffic, or high-demand periods.
- Clean and comfortable vehicles provided
- Drivers follow Melbourne transport rules
- Availability depends on booking demand
- Safety remains our top priority
Airport Transfers
Airport transfer bookings should include correct flight information to avoid delays or missed pickups. Customers must notify us about flight changes whenever possible.
Drivers may monitor flight timings for smoother airport pickup services.
- Share correct flight information
- Inform delays before pickup time
- Airport waiting charges may apply
- Pickup timing depends on flight status
Limitation Of Liability
Online Taxi Melbourne is not responsible for delays caused by traffic, weather conditions, road closures, or unexpected events beyond our control.
Customers are responsible for personal belongings during travel. Please check vehicles carefully before leaving.
- Traffic delays may affect travel timing
- Weather conditions may impact services
- Customers manage personal belongings
- Unexpected situations may affect bookings
Website Usage
All website content, branding, and booking systems belong to Online Taxi Melbourne. Users must not copy, misuse, or damage website content or online services.
Unauthorized website activities may result in restricted access.
Contact Information
For booking support, service questions, or customer assistance, please contact Online Taxi Melbourne through our website or support team anytime.