Privacy & Policy
Privacy & Policy
Online Taxi Melbourne values your privacy and is committed to protecting your personal information. This Privacy & Policy explains how we collect, use, store, and protect customer details when using our Melbourne taxi services and online booking platform.
By using our website and booking services, you agree to the terms mentioned within this policy.
Information We Collect
We may collect personal information when customers use our website, contact us, or complete online taxi bookings.
Personal Details
Information may include:
- Full name
- Phone number
- Email address
- Pickup and destination details
- Booking information
Payment Information
Some payment details may be processed securely through trusted payment providers. We do not store sensitive banking information directly on our servers.
How We Use Information
Online Taxi Melbourne uses customer information to improve services and provide smooth booking experiences across Melbourne.
We may use collected information for:
- Confirming taxi bookings
- Managing airport transfers
- Customer communication
- Improving website performance
- Sending booking updates
- Providing support services
Booking Data
When customers complete online taxi bookings, travel information may be stored for service management and future booking assistance.
This may include:
- Booking history
- Pickup locations
- Travel times
- Vehicle preferences
We only keep necessary information required for business operations and customer support.
Cookies Usage
Our website may use cookies to improve browsing experiences and website performance.
Cookies help us:
- Understand website traffic
- Improve booking experience
- Remember user preferences
- Enhance website speed
Users may disable cookies through browser settings if preferred.
Information Protection
We take reasonable security measures to protect customer information from unauthorized access, misuse, or disclosure.
Our team works to maintain:
- Secure booking systems
- Safe website access
- Protected customer records
- Limited data access
While we work hard to protect information, no online system can guarantee complete security.
Third-Party Services
Online Taxi Melbourne may use trusted third-party services for payment processing, website management, analytics, or communication support.
These services only receive required information necessary to complete their functions securely and responsibly.
Customer Responsibilities
Customers should provide accurate booking details to avoid delays or service issues.
Customers are responsible for:
- Providing correct contact details
- Entering accurate pickup locations
- Keeping personal information secure
- Reviewing booking confirmations carefully
Marketing Communication
Occasionally, we may send updates, offers, or service information related to Melbourne taxi services.
Customers can request to stop promotional communication anytime by contacting our support team directly.
Children’s Privacy
Our services are not designed for children under legal age without adult supervision. We do not knowingly collect personal information from minors.
Policy Updates
Online Taxi Melbourne may update this Privacy & Policy anytime to improve transparency, legal compliance, or service quality.
Updated policies will be published on this page for customer reference.
Contact Information
For questions regarding this Privacy & Policy or customer information handling, please contact Online Taxi Melbourne through our official website or customer support channels.